Thank you for choosing VB Web Solution. We are committed to providing high-quality digital marketing training and consultancy services.
Because our offerings consist of educational courses, digital products, and specialized agency services, we have specific guidelines regarding cancellations and refunds. Please read this policy carefully before enrolling in our courses or purchasing our services. By making a payment, you agree to the terms outlined below.
1. Training Programs and Courses
We encourage all prospective students to attend our free demo sessions and thoroughly review the course curriculum before making a financial commitment.
Non-Refundable Fees: Once a student has enrolled in a course and paid the fees (either in full or as an installment), the fees are strictly non-refundable under any circumstances.
Batch Transfers: In the event of a documented medical emergency or unavoidable personal circumstance, we may, at our sole discretion, allow a student to pause their training or transfer to a future batch. This request must be made in writing within 7 days of the course commencement.
Access to Materials: If a student is dismissed from the program due to a violation of our Terms and Conditions (such as sharing login credentials or disruptive behavior), no refund will be issued, and access to all learning materials will be revoked immediately.
2. Digital Marketing Services (Agency Clients)
Advance Payments: Projects typically begin with an upfront payment or milestone-based payments. These advance payments cover initial strategy, research, and resource allocation and are non-refundable once work has commenced.
Cancellation of Services: Clients may cancel ongoing monthly retainers (e.g., monthly SEO or Social Media campaigns) by providing a 30-day written notice. The client will be billed for any work completed up to the date of cancellation.
Website Design and Development: If a web design project is canceled by the client after the design mockups have been approved and development has started, no refund of the initial deposit will be provided.
3. Cancellations by VB Web Solution
VB Web Solution reserves the right to cancel or reschedule a course batch or terminate a service agreement due to unforeseen circumstances, trainer unavailability, or insufficient batch strength.
Course Cancellations: If we cancel a course entirely and cannot provide a suitable alternative batch, enrolled students will receive a 100% full refund of the fees paid for that specific course.
Service Termination: If we terminate a client project without cause, we will refund any prepaid amounts for services that have not yet been delivered.
4. Process for Refund Requests
If you believe your situation warrants an exception to this policy, you may submit a formal request:
Email your request to info@vbwebsolution.com with the subject line: Refund Request – [Your Name / Company Name].
Include your payment receipt, course/service details, and the specific reason for your request.
Our management team will review your request and respond within 5-7 business days.
Approved refunds will be processed and credited back to the original method of payment within 7-14 business days.
5. Contact Us
If you have any questions or require further clarification regarding our Refund and Cancellation Policy, please reach out to us:
Email: info@vbwebsolution.com
Phone: +91 70168 94875
5th Floor 514, Samruddhi Business Hub, Near Naroda Business Hub,
Hanshpura, Naroda, Ahmedabad - 382330 Gujarat, India
